At MarsProxy, we do our best to provide a consistent and sustainable service to our customers. (MarsProxy) and you (the customers or you). Please read this document (as described in the use the service, as it will govern the sensitive process of dispute resolution and refunds issues that may arise from use of the system.
Dispute Resolution
Any disputes arising from Customer's access to the Services and/or use of the System shall be resolved in accordance with the dispute resolution procedures set forth below:
Any disputes arising from the use of the system should be addressed to customers of MarsProxy support consideration via email: [email protected]. Please address any inquiries that may arise regarding refunds, cancellations or refunds to customer support.
For security reasons, we log customer support conversations with customers.
We will not refund any paid services that are not part of the product feature. Please note that all payments are final. If you think an agent or software isn't working properly, we're here to help.
Non-refundable activities:
The data provided by the customer during the registration process is incomplete or inconsistent.
Client accounts are frozen or suspended due to client's illegal activities.
Breach of Customer's obligations (as defined in the Terms of Use) regarding acceptable use of the System or Service.
The customer has started transmitting and/or receiving data through the system, provided that the customer purchases a bundle through the customer dashboard in the system.
The quality of service provided is in accordance with the conditions specified in the service level agreement.
The purchased plan package has expired.
Connection quality and connection speed are limited by third-party capabilities and are beyond the control of MarsProxy. MarsProxy hereby does not warrant any quality measurement of the quality of the internet connection provided by third party internet service providers, and you hereby agree that any issues related to connection speed parameters are non-refundable events.
Reject software on the client side. MarsProxy is not responsible for the compatibility of the client software with the system as long as the client may use third party and/or proprietary software (client software) to access the system and/or use the system.